TownePlace Suites Detroit Commerce
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Datos clave
Check-in | 16:00 |
|---|---|
Check-out antes de las | 12:00 |
Desayuno | Desayuno disponible |
Mascotas | Se admiten mascotas (hay un cargo adicional) |
Niños | Los menores son bienvenidos en este hotel |
Servicios
Más sobre TownePlace Suites Detroit Commerce
TownePlace Suites Detroit Commerce
TownePlace Suites Detroit Commerce se encuentra en el centro financiero de Walled Lake. Marvin's Marvelous Mechanical Museum y Mill Race Historical Village son lugares culturales destacados, y algunos de los sitios emblemáticos del área incluyen Franklin Cider Mill y Club de campo Oakland Hills. También vale la pena conocer Putting Edge Novi y Suburban Ice-Farmington Hills. Hotel en Walled Lake con desayuno incluido y traslado por la zona gratis Además de una alberca techada, este hotel para no fumadores tiene una sala de fitness abierta las 24 horas y café o té en un área común. Se ofrece desayuno buffet incluido, además de wifi gratis en las áreas comunes, estacionamiento gratis y traslados por la zona gratis. También dispone de un centro de negocios, servicio de concierge y servicio de tintorería. Se incluye un servicio de limpieza con previa solicitud. TownePlace Suites Detroit Commerce tiene 71 opciones de hospedaje con cafetera y tetera y secadora de cabello. Hay televisión LCD de 32 pulgadas con canales por cable premium. En este hotel de 3 estrellas, las opciones de hospedaje incluyen cocina con refrigerador, parrilla de estufa, microondas y utensilios de cocina. Los baños están equipados con tina o regadera y amenidades de baño gratuitas. Este hotel en Walled Lake ofrece acceso a wifi gratis. Los servicios para las personas que viajan por negocios incluyen escritorio y teléfono; se ofrecen llamadas locales gratuitas (aplican restricciones). Las habitaciones también incluyen tabla de planchar con plancha y cortinas blackout. Es posible solicitar cambio de toallas y cambio de sábanas. Se proporciona servicio de limpieza todos los días. Las alternativas de recreación en este hotel incluyen alberca techada y sala de fitness abierta las 24 horas.
Calificaciones y opiniones
Opiniones de los viajeros
Comentó el: 9 dic. 2024
Viajó en: diciembre de 2024
Pleasant stay
Respuesta del hotel
Comentó el: 10 de diciembre
On behalf of the entire hotel team, I want to thank you for your positive feedback.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most ! Your feedback has been shared with our leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
We hope to welcome you again soon.
Yours sincerely,
Nash Yousif
General Manager
TownePlace Suites Detroit - Commerce
12486693200
Comentó el: 15 ene. 2025
Viajó en: enero de 2025
Comentó el: 2 ene. 2025
Viajó en: enero de 2025
Comentó el: 2 dic. 2024
Viajó en: noviembre de 2024
Acceptable, ready for an upgrade, not all ammenties available
Positives first: Kiyana, the staff person who was there when we checked out was friendly, thorough, responsive, and pro-active. I called a week ahead of time to ask a question about the room layout, and it was probably her I spoke with. Just lovely. The hotel is very much ready for a refresh, but surfaces were clean, I was able to use the oven in our two room suite to make Thanksgiving appetizers. Coffee and tea available at all times in the lobby. The location is fantastic and our extended family was able to gather in the lobby very comfortably. The breakfast (when available) was less noteworthy than a Hampton Inn (no waffles) but I assume that this is because there are kitchenettes in the rooms and the clientele's expectations are different. It got the job done. Would have preferred less sugary options for yogurt, oatmeal.
Negatives: I was greeted on the Wednesday before Thanksgiving by a gentleman who asked if I had stayed there before (I had), and he responded "so I don't have to give you updates." Sounded friendly enough, but what he didn't tell me was that there was no water in the pool. He did tell me that breakfast on Thanksgiving would be grab and go. He did not seem to appreciate why I might have wanted to know ahead of time that the hotel I booked specifically for the breakfast and the pool would not have those amenities. He told me breakfast hours when I asked, but did not offer that information. He did not offer information about the free pass to Lifetime Fitness until we asked about that. And he never told us we had access to the pool at the Hampton Inn next door (Kiyona mentioned it). We followed up with him a few times, and that information never came. He seemed very unconcerned about my concerns, but he did fix a broken remote control and provided us with the sheets and towels we needed when there were not enough in the room for the 4 of us.
I am sympathetic to the staffing issue on a holiday, a boxed breakfast with a frozen sausage biscuit and a frozen bagel was not really acceptable. It would not have been hard to put out hard boiled eggs and yogurts and milk, single serve cereals etc. I plan to call the manager and escalate to corporate about this, as well as the lack of notice about the unavailability of the pool. As a vegetarian with no way to toast a bagel on the go, I had to buy breakfast elsewhere. Knowing this ahead of time, I might have prepared and brought food with me.
The room was tidy enough, but was never serviced during our 4 night stay, and did not have enough bedding or towels in it for the number of guests registered to stay there. I was able to walk to the front desk to get these items though. The sofa bed was COMPLETELY unacceptable, and we were thankfully able to borrow an air mattress from a neighboring relative. The mattress was all coils and had stains on them, and, the exterior of the sofa was stained and icky enough that nobody chose to sit on it, let alone sleep on it. The heat in the main room blew mostly cold air, and due to the age of the other units, they were just louder than what one might find in a more recently renovated hotel. When we asked if there might be a room that was more recently upgraded, he told us the hotel was full, and also, all the rooms were the same. The hotel did not feel full, so perhaps they aren't renting out all of the rooms at this time as they anticipate a renovation in the coming year (we were told this was happening).
Would I stay here again despite all of this? Maybe, as we like the location, it was clean (besides the sofa bed...will bring our own air mattress next time), and we like to be able to have our own space - and the price is right for all of that. Perhaps it will be renovated before next year.
Respuesta del hotel
Comentó el: 3 de diciembre
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with our leadership team.
Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
Yours sincerely,
Nash Yousif
General Manager
TownePlace Suites Detroit - Commerce
12486693200
Comentó el: 18 nov. 2024
Viajó en: noviembre de 2024
Muy buena ubicación
199 Loop Rd, 48390, Estados Unidos
Check-in y check-out
Check-in a partir de:
16:00
Check-out antes de:
12:00
Información importante
Los menores son bienvenidos en este hotel
Se admiten mascotas (hay un cargo adicional)
Desayuno disponible
Menú de desayunos
Bufet
Precio del desayuno
Comunícate con el hotel para conocer los precios
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
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