Holiday Inn & Suites la Crosse - Downtown

Name: Holiday Inn & Suites la Crosse - Downtown
Address: 200 Pearl St, La Crosse, Wisconsin, 54601, United States

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Fast facts

Check in from	15:00
Check out by	11:00
Breakfast	Breakfast available.
Pets	Pets allowed with extra charge.
Children	Children are welcome at this hotel.

Amenities

WiFi

Parking

Pool

Fitness Center

Spa

24-hour Front Desk Service

Exclusive facilities

Pets allowed

Accessibility

Accessible

Elevator

Business facilities

Business center

Food and drink

Bar

Café

Restaurant

Health care

First-aid room

Hotel and outdoor facilities

Laundry

Smoking areas

Shops

In the rooms

Fireplace

Leisure and entertainment

Spa

Services

Safe deposit box

Room service

Luggage storage

24-hour Front Desk Service

ATM

Express check-in

Sports and fitness

Fitness Center

Tennis court

Indoor pool

Pool

Golf Course

Transport and parking

Parking

Car rental

Wifi and internet

WiFi

More about Holiday Inn & Suites la Crosse - Downtown

Holiday Inn & Suites la Crosse - Downtown

Downtown La Crosse provides flawless service and all the necessary facilities for visitors. Remain linked during your visit by utilizing the complimentary internet access available. The hotel offers complimentary parking for guests who arrive with their own mode of transport. During your stay at this fantastic hotel, experience comfort and warmth from the delightful on-site fireplace on those chilly days and nights. The hotel is completely smoke-free. In limited designated zones, smoking is exclusively permitted. Begin your holiday mornings right with your essential cup of coffee, offered daily at the cafe on-site. During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience. Experience unparalleled comfort as groceries can be brought right to your room at Downtown La Crosse through their distinctive delivery assistance. During your stay at hotel, an array of engaging activities and amenities guarantees a delightful experience. Begin your holiday perfectly by taking a plunge into the swimming pool. Eliminate those holiday calories by stopping by hotel and making use of their well-equipped exercise amenities.

Ratings and reviews

Cleanliness

3.5

Location

4.5

Service

3.5

Rooms

3.5

Value

3.0

Sleep quality

3.5

Traveler reviews

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Mentioned by travelers

Family traveler

Comment: Oct 21, 2024

Stayed in: Oct 2024

Poor

Room was expensive. Could not use pool, bar closed, ice machine out of order. Bath tub was clogged so only one person could shower (unless you want your feet and ankles in someone else's dirty water). Door looked like the police had to bust in the room.
Room key did not work on outside door.

Couple

Comment: Jul 25, 2024

Stayed in: Jul 2024

Just ok

This hotel is no longer a Holiday Inn. It is now the TaronB, which is not shown online. Everything is still “labeled” as a Holiday Inn. The upside is that the room was reasonably priced, yet there are some deficiencies that need to be addressed if they are going to become competitive. The hotel looks “tired”; doors to rooms need repainting and the rooms need a good deep cleaning. We found a half case of beer in the cupboard of the kitchenette; the soap dispenser in the shower was empty and there was no restaurant or bar—-it was closed the entire time of our stay.
Mediocre at best and at the point where it will ultimately fail due to the myriad of choices in the near vicinity that are much nicer; albeit slightly more expensive. Also, there is no breakfast availability onsite.

Hotel response

Comment: August 9

Dear gregjm,
Thank you for selecting our Holiday Inn & Suites La Crosse - Downtown while visiting La Crosse and for providing feedback about your experience. It's a pleasure having you as our guest.
I am truly sorry you did not experience an exemplary stay due to our room's maintenance, our breakfast and our closed restaurant. This is certainly below our usual high standard of service. Please be certain that I have noted and forwarded your feedback for the management to improve. In the middle of your experience, I am glad the hotel's location was still appreciated.
Please grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHG Hotels and Resorts Service

Couple

Comment: Jul 10, 2024

Stayed in: May 2024

Poor communication and a GM that couldn’t possibly care less.

We have stayed at this hotel many times so I booked it again in February for our anniversary motorcycle trip in August. In May I received an email saying my reservation was cancelled. No explanation. After several calls trying to figure out what’s going on I was told they no longer participate in IHG rewards so they canceled it. I said why didn’t you call and give me an option to pay, which would have ben the right thing to do for a long time customer, no answer. I said well, let’s make a be reservation, can’t, they are now booked solid and no rooms available. So clearly what they did was have someone who was willing to pay more so they cancelled my room. What a crappy way to treat a repeat customer. Our summer anniversary bike trip is now screwed that’s to their lousy customer service. I emailed and left messages for the GM, didn’t the courage or decency to respond, wow! This has become a poorly run hotel that only cares about making as much money as they can and not at about dedicated customers.

Family traveler

Comment: Apr 26, 2024

Stayed in: Dec 2023

Block of rooms

We have been staying at this hotel for almost 10 years each year with our wrestling team. Last year it was a nightmare trying to get our block of rooms booked. Tried emailing many many times, called many many times, no one would ever call me back! Last year ended up having to go through corporate office just to get our block of rooms. Tried again for our rooms this year, have been trying to work on this since January. Again, no one calls me back, have to keep calling, only to find out today that we have no rooms. Now it is April and we have no place for our wrestling team or family to stay at, after years of having been staying here. Not sure what else I could have done differently, called, emailed, etc.! Manager has never once ever called me back or emailed me back. Front Desk people have tried, but their hands are tied if management is overruling them. Very disappointed after having stayed at this hotel for years and years!!

Hotel response

Comment: May 11

Hello Jodi P,
Thank you for choosing IHG Hotels and Resorts as your travel partner! We appreciate you as one of our valued guests. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. The team learned about your review. The team will make the needed improvements to deliver complete guest satisfaction.
In line with this, do know that I sent a private message to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Ronald R.
Case Manager
IHG Hotels and Resorts Service

Business traveler

Comment: Mar 1, 2024

Stayed in: Jan 2024

Clean beds

I was in town for a business conference and the hotel we were supposed to stay at did not meet our expectations for mattress cleanliness. This was the closest hotel to the original one, so we checked it out. We walked in and could smell cleaning chemicals, which was a positive thing! We spoke to Dylan at the front desk who was very transparent with answers to all of our questions regarding their cleaning practices. It was very refreshing as we did not have that at the other hotel. We decided to reserve a room for the night. We checked in and inspected the mattresses as we always do as precaution, and they looked brand new! Not a speck of dirt, no stains, and most importantly no indications of bugs.
This hotel did have its own set of issues. There was a hair in the shower prior to us using it and a piece of used dental floss on the floor between the vanity and wall. However, I will take that anyday for the piece of mind knowing I won't be bringing any bugs home with me. All in all it was a pleasant experience and I would stay here again.

Hotel response

Comment: March 14

Hi Ivy T,
Thank you for staying at Holiday Inn & Suites la Crosse Downtown and writing us about your experience. Our hotels thought of everything to help you unwind and rest easier while maintaining a reliable and different stay in an environment that all the family can enjoy.
I received your evaluation of our services, and I am sorry for the inconvenience during your stay. We know this is not what you expected, and thank you for allowing us to look into these matters. I discussed your comments with our managers and took action to avoid this from happening again.
We hope you allow us to host your next stay so we can change your mind about us.
Warm Regards,
Oscar C.
Case Manager
IHG Hotel & Resorts Services

Excellent location

4.5

200 Pearl St, La Crosse, 54601, United States|1.19 miles from University of Wisconsin–La Crosse

10 things to dowithin 0.44 miles

1.19 miles

0.14 miles

0.06 miles

Transportationwithin 1.52 miles

1.36 miles

1.52 miles

Airportwithin 4.52 miles

4.52 miles

Check in and check out

Check in from:

15:00

Check out before:

11:00

Good to know

Children

Children are welcome at this hotel.

Pets

Pets allowed with extra charge.

Breakfast

Breakfast available.

Breakfast price

Please contact hotel for price information.

Breakfast options

American breakfast.

Important information about the city

Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-

Accepted payment methods

The hotel accepts the following payment methods: