Thatched Cottage Hotel
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Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 11:00 |
Breakfast | Breakfast available. |
Pets | Pets allowed with extra charge. |
Children | Children are welcome at this hotel. |
Amenities
WiFi
Parking
Airport Shuttle
Restaurant
Non-smoking
Pets allowed
More about Thatched Cottage Hotel
Thatched Cottage Hotel
Located in the heart of New Forest in Brockenhurst, Thatched Cottage Hotel features free WiFi access and free private parking. The rooms feature a flat-screen TV and a kettle. Some rooms offers garden views. Rooms have a private bathroom.
Ratings and reviews
Traveler reviews
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Couple
Comment: Oct 25, 2024
Stayed in: Oct 2024
Recommend
Very nice hotel all the staff are welcoming and accommodating, the breakfast is very good food is nice and there's options to suit everyone. Very good location also especially staying with a dog only a short walk to get to the forest from hotel and lots of places to see nearby.
Couple
Comment: Sep 1, 2024
Stayed in: Aug 2024
I disappointing romantic night away
This was an anniversary surprise by my partner and I seriously hope he didn’t pay the £149 that is on the website. The room looked nothing like those on the pictured on the website. We had a room in the eaves. There were no handles to get out of the bath, you would need to be flexible as there was very little head height. We looked at the mattress protector after breakfast. It had urine stains on it, a small blood stain and a small pink sticky mark.
We had informed the hotel a week before arriving that I was gluten-free. The kitchen were only told yesterday. There was no gluten-free sausages. The bacon was very undercooked and fatty and the bread had obviously come straight out of the freezer. The undercooked bottom half was soft, the top half was toasted and solid. The mushrooms came straight out of a tin. The Decaf latte was so strong I had to add sugar to it.
They people in the room underneath us had their television on so loud we had to turn our TV up to hear it. There was talking during the night and when we woke up this morning, their television was on. I understand that the Hotel could do nothing about this.
I advise only short people should stay in this room as the doorways are so low and the stairs are very deep and only half a shoe width.
We had informed the hotel a week before arriving that I was gluten-free. The kitchen were only told yesterday. There was no gluten-free sausages. The bacon was very undercooked and fatty and the bread had obviously come straight out of the freezer. The undercooked bottom half was soft, the top half was toasted and solid. The mushrooms came straight out of a tin. The Decaf latte was so strong I had to add sugar to it.
They people in the room underneath us had their television on so loud we had to turn our TV up to hear it. There was talking during the night and when we woke up this morning, their television was on. I understand that the Hotel could do nothing about this.
I advise only short people should stay in this room as the doorways are so low and the stairs are very deep and only half a shoe width.
Hotel response
Comment: September 2
Thank you for taking the time to post your review. We are sorry that you were disappointed with your stay and perhaps a 400 year old thatched cottage was not what you were looking for. We have pictures of all of our rooms - including the one you booked - on our website. Our bedding - including the mattress protectors - are laundered at every changeover so we are sorry that was not clean the next morning. Our kitchen is always informed the day before about a gluten free - or any other special request. The bread is not frozen and the mushrooms are not tinned. We are sorry that you were disturbed by other inconsiderate guests and we will remind guests again about consideration for others in the Cottage. Your comment about the doorway and stairs is not accurate - the ceiling height in the room is at least 10 feet - but, again, this is a 400 year old cottage not a modern hotel. We understand that you were disappointed with your stay, but we are disappointed that you had to write like this on a public forum rather than raise any issues at the time with our staff, who would have been very happy to help.
Couple
UK
Comment: Aug 29, 2024
Stayed in: Aug 2024
Bank holiday stay
The hotel is perfectly situated in the centre of Brockenhurst, around the corner from the train station. Parking was simple and the whole team was excellent. Breakfast is taken in the cafe and garden to the side and was very good. The room of our stay was very quaint, if a little dated, but the property is very historic, so no one should expect 21st century gloss.
Hotel response
Comment: September 2
Thank you for your excellent review! We are delighted that you were so well looked after by our wonderful team. Yes, we are quaint and dated - we are a 400 year old thatched cottage - with lots of historic charm!
Couple
Comment: Aug 15, 2024
Stayed in: Aug 2024
A Great Stay!
Great location! Traditional cosy rooms. Great experience with Escape Yachting. We were able to eat our lovely breakfast in the garden as well as our gin tasting and the great afternoon tea. The staff were all so helpful and nothing was too much trouble.
Hotel response
Comment: September 2
Thank you for your excellent 5 star review! We are delighted that you enjoyed your stay as well as your sail with Escape Yachting. Thank you for your positive feedback and kind comments. We look forward to welcoming you back one day.
Comment: Dec 8, 2023
Stayed in: Dec 2023
Quaint cottage and staff were polite. The room we stayed in was nice and bright. There was a very bad damp problem in the en suite especially above the shower, not just on the ceiling but the shower sealant was all black and the bottom of the shower door had not even been cleaned of all the mould. The shower was very powerful and water hot.
Skirting of the bedroom was missing exposing the gap between floor and ceiling. Although there was radiator heating the thermostat was loose and difficult to tell which way to turn it to increase. The room felt warm but the floor, although it looked pretty, was absolutely stone cold. The windows close, paint peeling and look grubby. The curtains were badly hung and dragged on the floor so we’re dirty. There was a wardrobe which had the most ridiculous glass panels stuck to the front doors the type that would be fitting of a circus where the reflection made you look very short and twice as wide. On inside of the wardrobe door were 4 mirror tiles butted together to be a vertical rectangular shape. The bedside cabinets and sideboard have had no protection on the tops and are badly water stained.
Bed was fantastically comfy and clean.
Kettle was placed under the wall mounted tv!! Breakfast was fabulous, but the small breakfast room leads to outdoors and so when people used the door the cold came in and food cooled. Expensive b&b for what was on offer.
Skirting of the bedroom was missing exposing the gap between floor and ceiling. Although there was radiator heating the thermostat was loose and difficult to tell which way to turn it to increase. The room felt warm but the floor, although it looked pretty, was absolutely stone cold. The windows close, paint peeling and look grubby. The curtains were badly hung and dragged on the floor so we’re dirty. There was a wardrobe which had the most ridiculous glass panels stuck to the front doors the type that would be fitting of a circus where the reflection made you look very short and twice as wide. On inside of the wardrobe door were 4 mirror tiles butted together to be a vertical rectangular shape. The bedside cabinets and sideboard have had no protection on the tops and are badly water stained.
Bed was fantastically comfy and clean.
Kettle was placed under the wall mounted tv!! Breakfast was fabulous, but the small breakfast room leads to outdoors and so when people used the door the cold came in and food cooled. Expensive b&b for what was on offer.
Location
16 Brookley Rd, Brockenhurst, SO42 7RR, United Kingdom|0.12 miles from Brockenhurst
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Children are welcome at this hotel.
2 years old and under
Children can use extra beds for an additional charge of GBP 10.0.
Children can use extra beds for an additional charge of GBP 25.0.
Pets allowed with extra charge.
Breakfast available.
Breakfast menu
From menu.
Breakfast options
Continental breakfast, English breakfast, Gluten Free breakfast, Vegan breakfast, Vegetarian breakfast.
Breakfast price
Please contact hotel for price information.
Please inform Thatched Cottage Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
The hotel accepts the following payment methods:
Cash
Thatched Cottage Hotel: FAQs
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