Bayview Hotel Georgetown Penang
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Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
More about Bayview Hotel Georgetown Penang
Bayview Hotel Georgetown Penang
With a stay at Bayview Hotel Georgetown Penang, you'll be centrally located in George Town, within a 10-minute drive of Penang Hill and St. George's Church. This 4-star hotel is 1 mi (1.6 km) from KOMTAR and 2.1 mi (3.4 km) from Gurney Drive. Enjoy recreational amenities such as an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and a ballroom. Enjoy international cuisine at Kopitiam, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 7 meeting rooms available for events. Free self parking is available onsite. Make yourself at home in one of the 340 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
Ratings and reviews
Traveler reviews
Comment: Jan 22, 2025
Staffs are friendly, helpful and welcoming.
Nice view of hotel
The parking system is excellent and free.
Hotel response
Comment: January 23
My team and I are glad to know that you found our guestroom comfy and spacious, location strategic and most importantly, that your stay was well worth it.
Our doors are always open for you and your family.
Best regards,
Lynne Choong
Hotel Manager
Comment: Jan 22, 2025
Unresponsive and unfriendly staff: Upon checking into my room, I discovered that the kettle was not functioning. I promptly reported this issue to the front desk at 5:40 PM, and I was assured by both the front desk and housekeeping staff that it would be resolved "immediately." However, despite their promises, no action was taken even by 10:20 PM when I returned from my business event. Such a long delay for a simple request is unacceptable and reflects poorly on the hotel's customer service.
Broken promises and inconvenience: The delay in resolving the kettle issue caused me to stay up until 11:30 PM, well beyond my usual bedtime of 11:00 PM. This disrupted my routine and affected my rest, which is unacceptable when staying at a hotel that advertises comfort and convenience.
Unsafe and poorly maintained room: To make matters worse, the ceiling was leaking, causing the floor to become dangerously slippery and waterlogged. This created a serious safety hazard, and I was extremely concerned about the risk of slipping. I even have photos to show the extent of the issue.
Disrupted sleep due to leaking sound: The continuous leaking sound from the ceiling not only added to the discomfort but also disrupted my sleep, resulting in a poor-quality rest during my stay.
Overall, my experience at Bayview Hotel Georgetown Penang was highly unsatisfactory. The combination of poor service, broken promises, hazardous room conditions, and disrupted sleep makes it clear that this hotel fails to prioritize guest satisfaction and safety. I do not recommend this hotel to anyone and urge management to address these issues immediately. I'm extremely upset and disappointed with the service quality of the hotel.
Hotel response
Comment: January 23
Thank you for sharing your feedback. I deeply regret the challenges you encountered during your stay with us. Your experience falls far short of the high standards we strive to maintain, and I sincerely apologize for the inconvenience caused. I am particularly concerned about the delayed response to your kettle issue and the lack of follow-through, which does not reflect the service we aim to deliver. I have investigated the housekeeping department and understand a replacement kettle was sent to your room at 6.25 pm. Additionally, the maintenance problems in your room, including the leaking ceiling and its impact on your safety and comfort, are unacceptable, and we are taking immediate steps to address these issues. Your comments highlight areas for improvement, and we will review our procedures to ensure such incidents do not happen again. I value your feedback and appreciate the opportunity to make things right. We hope to be given a chance to earn back your trust, and we will do our best to provide you with a great hotel experience on your next visit. Best regards, Lynne Choong Hotel Manager
Comment: Jan 16, 2025
Stayed in: Jan 2025
Older hotel in need of complete facelift
Hotel response
Comment: January 19
First and foremost, thank you for choosing to stay at Bayview Hotel Georgetown recently. Providing the good level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. I am very sorry to learn that your experience with our service was less than adequate. Please accept our sincerest apologies for the unseemly incident as we value our guests and understand how important it is to offer exceptional service. I would like to thank you for bringing this to our attention. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Do keep us posted and we look forward to delighting you again on your next trip to Penang.
Best regards,
Lynne Choong
Hotel Manager
Comment: Dec 29, 2024
2. Blocked drains, toiletries are low grades toilet paper is cheap and thin.
3. No variation in air-conditioning
4. Breakfast is DISMAL - the menu needs some serious revamping. Cheese is processed, very old fashioned set up. Things stored in containers, tables have to be shared with other families. When food runs out it is not replaced.
This hotel has so much potential but clearly lacks good leadership and passion to make it better.
Hotel response
Comment: December 30
Thank you for your time to write and share your stay experience with us. While we wish, you had a better experience, it is feedback like this that we learn from and use to improve our hotel services. Your comments are well noted, and necessary actions will be taken to rectify it. We sincerely apologize for the inefficiency on our staff service that you had experienced. Once again, I thank you for bringing this matter to our attention as this assists us in our endeavors towards achieving consistent, caring and excellent service standards.
Best regards,
Lynne Choong
Hotel Manager
Comment: Jan 14, 2025
You wouldn't have to worry about the scenery.. perfect big windows with amazing views of the city and if you're really lucky, upper levels have the views that might catch the ocean!!!
I had a lovely walk from Little India back to Bayview Hotel Georgetowm after diner and manage to stop for a nice ocean breeze at Penang Esplanade right across The Chambers Hotel.
Hotel response
Comment: January 14
Thank you for your time to write and share your stay experience. We are happy to hear that you had an enjoyable stay with us. It is our passion to strive in offering satisfactory service to our valued guest. We look forward to delighting you again on your next trip to Penang.
Best regards,
Lynne Choong
Hotel Manager
Very good location
25-A, Lebuh Farquhar, George Town, 10200, Malaysia|0.56 miles from Penang Street Arts
10 things to dowithin 0.17 miles
Transportationwithin 0.73 miles
Airportwithin 10.13 miles
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
Cribs cannot be added. Children can use extra beds for an additional charge of MYR 130.0.
Pets are not allowed.
Breakfast available.
Breakfast times
06:30 - 10:00 from Monday to Sunday.
Breakfast price
$11 (≈MYR 44.8)/person
Breakfast options
Western breakfast.
Breakfast menu
Buffet.
In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Please inform Bayview Hotel Georgetown Penang of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19). From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Effective 1 June 2014, the Penang City Council will be imposing a local government fee of MYR 3 per room per night, payable directly to the property upon check-in. Please note that this charge is not included in the room rate. Please be informed that the hotel does not accept a third party credit card payment. Please note that group bookings of 8 rooms or more are subject to a full prepayment of the entire stay. This will be charged to your credit card at any time after booking.
Effective 1 January 2024, Foreign nationals entering Malaysia are required to fill in the Malaysia Digital Arrival Card (MDAC) via the Malaysian Immigration portal. It is prohibited to bring durian and mangosteen to the hotel.
