Elaya Hotel Hannover City
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Fast facts
Check in from | 14:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets are allowed. |
Children | Children are welcome at this hotel. |
Amenities
More about Elaya Hotel Hannover City
Elaya Hotel Hannover City
This privately run hotel offers large rooms. Free WiFi is available in some hotel rooms and is free of charge. It stands directly opposite the Neues Rathaus town hall in the center of Hanover.
Ratings and reviews
Traveler reviews
Comment: Jan 24, 2017
Stayed in: Jan 2017
Comment: Jul 4, 2024
Stayed in: Jun 2024
Comment: Jun 8, 2024
Stayed in: Jun 2024
At the arrival to the hotel in the afternoon, the nice girl greeting us told we should pay at checkout four nights later. The day after, when arriving back to the hotel at 6pm, we were met by an extremely upset guy in the reception, who claimed we were trying to fraud the hotel - they had tried to charge the card listed with hotels.com, and it’s a card I use for booking purposes only - and just have a balance when paying. As I had been told we should pay at checkout, there was no balance on the card.
The rude receptionist refused to believe that the sweet girl that had welcomed us had told us to pay at checkout, he instead claimed that we had arrived at night - he started yelling at us, claimed we were thieves (in front of other guests) and that we should get our things and leave the hotel immediately.
Both his claims would have been very easy to check had he just bothered, instead of spending his energy on threatening us - at which point I lost my temper and yelled back at him. He could easily see when we checked in, and he could have contacted his colleague to verify our claim.
He claimed that Expedia demanded us to leave the hotel straight away, and that my account at Expedia should be cancelled - when I asked him to show me that, he couldn’t produce it, just a message from Expedia that the payment hadn’t worked and that he should contact us about that within 24 hours.
Avoid this place!!
We went to Hilton instead.
Comment: Oct 14, 2023
Stayed in: Oct 2023
Comment: Oct 18, 2024
Stayed in: Oct 2024
Location
Friedrichswall 21, Hannover, 30159, Germany|0.61 miles from Hannover Hauptbahnhof Railway Station
10 things to dowithin 0.73 miles
Transportationwithin 1.51 miles
Airportwithin 6.86 miles
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
2 years old and under
Children can use extra beds for free.
Pets are allowed.
Breakfast available.
Breakfast menu
Buffet.
Breakfast options
Continental breakfast, English breakfast, Gluten Free breakfast, Vegan breakfast, Vegetarian breakfast.
Breakfast price
$18 (≈EUR 16.3)/person
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform elaya hotel hannover city of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian. When booking [9] rooms or more, different policies and additional supplements may apply.
The hotel will charge city tax which is subject to the actual room rate.
Cash