Stonehouse Motel and Restaurant
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Fast facts
Check in from | 14:00 |
|---|---|
Check out by | 11:00 |
Pets | Pets allowed with extra charge. |
Children | Children are welcome at this hotel. |
Amenities
More about Stonehouse Motel and Restaurant
Stonehouse Motel and Restaurant
An on-site restaurant and bar are featured at this Truro motel. Free WiFi is included. Truro Golf and Country Club is 0.6 mi away. Cable TV and an alarm clock are offered in each air-conditioned room at Stonehouse Motel and Restaurant.
Ratings and reviews
Traveler reviews
Comment: Dec 13, 2024
Stayed in: Dec 2024
Worse Motel in Nova Scotia.
Comment: Sep 17, 2024
Stayed in: Sep 2024
OMFG. Dive
The good thing was it didn’t smell musty or smoked in. I did a bed bug search and found nothing.
In my opinion…. Keep driving.
Comment: Jan 22, 2024
Stayed in: Dec 2023
God Awful Experience
Never will I again. This had to be the worst customer service experience of my life and I've work in the hospitality for over 30 years. I was quoted a room rate which taxes in was 100$ and they charged my CC 109$. Easy mistake to remedy by just issuing a refund for 9$. Think again.
I called over 12 times over the course Dec 2023 - Jan 2024 in order to speak to a manager and every single phone call was that the manager is not in or we don't know his schedule and after leaving my name and number 5 times and receiving no call back after 4 weeks the resolution was to not refund my 9$ but to say that no one quoted me at that price.
After speaking with Amandeep Bitar, Talala Bitar, Ellaine Bitar, all of whom just dismissed everything I said over and over I have come to conclusion these people don't care about their guests. Talala Bitar is listed as the manager for Stonehouse on his Linked In and told me his name was David after speaking to him. Why lie about something so small
Please support other motel business in the area as the Bitar's really dont care about their guests and will do anything to save 9$.
Overall the room was 2/10, it smelled of cigarettes and mold.
The sheets weren't clean, the heat was barely working..
This place is a disgusting.
Thanks Talal Bitar you are terrible at your job.
Comment: Jan 17, 2024
Stayed in: Jan 2024
Poor customer service/Possible Bed Bugs
The service was very poor. I stated that my room smelled of cigarettes and that from the looks of it the room didnt look clean and they refuse to change rooms for me. The sheets were dirty and from other reviews Stonehouse Motel may have bed bugs. I should have done my research before booking a room here. To other guest thinking about staying here please save your money. They wouldn't issue me a refund.
Comment: Jan 11, 2024
Stayed in: Dec 2023
Go to another Motel
The room we stayed in smelled of cigarettes/smoke and was very musty.
The sheets weren't clean.
The only thing good was that the towels were actually new.
I would highly recommend that you don't stay here.
The workers aren't very hospitable and the manager is never on duty.
Location
165 Willow St, Truro, B2N 4Z9, Canada|0.36 miles from Acadian Lines Bus Terminal
10 things to dowithin 0.65 miles
Transportationwithin 0.36 miles
Check in and check out
Check in from:
14:00
Check out before:
11:00
Good to know
Children are welcome at this hotel.
Pets allowed with extra charge.
Please inform Stonehouse Motel and Restaurant of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to the coronavirus (COVID-19), this property has reduced reception and service hours. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist. A damage deposit of CAD 200 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Please note, this property only allows dogs as pets on site.
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